How to Say You're Sorry

You Unintentionally Offended Someone

The Scenario: You've had a few too many drinks at a party, and you end up saying that Keeping Up With the Kardashians is "retarded." It turns out that one of the girls you're talking to has a brother with severe autism. Your friend pulls you aside after to tell you that you really hurt her feelings by using that word.

The Mea Culpa: "This is a true exercise in humility," says Sclamberg. "Find out the girl's email address, and write her an honest and sincere apology." In the letter, you might want to share a personal story—a learning disability you struggle with, a family member that also struggles with a disorder. This will both humanize you (making you more than "the insensitive girl") and show your genuine effort to empathize.