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Whine Away

How to Complain Effectively In Any Situation

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  • A close friend told someone a secret you shared in confidence.

    When it is a matter of trust, you really want to use the word "disappointed" instead of "angry" so the guilty party won't counter with something you did in the past that angered her, advises Winch. "Disappointment is more powerful, gets to the heart of the issue, and puts the burden on the other person." Try saying, "I was disappointed to hear that you mentioned Jeff's diagnosis to the receptionist." Realizing she betrayed your trust, she'll most likely apologize for the lapse in judgment. However, if she tries to shift the blame ("You didn't tell me it was a secret"), then it's probably safe to assume that she can't be trusted in the future to keep a confidence.

Whine Away
How to Complain Effectively In Any Situation
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