Whine Away

A sales associate, real estate agent, server or other service person is being rude.

Chances are that his rudeness has nothing to do with you—he's probably just having a bad day or is preoccupied with his own life drama—so you shouldn't take it personally. Try defusing the rudeness with a little empathy or small talk. If you are really put off by his attitude, then ask a manager or department head if someone new can help you. "That sales guy and I don't have good chemistry. Is someone else available? I have a lot of questions." If the next employee is rude and the rudeness runs rampant in the store, then remember that this is their issue, not yours, insists Lombardo. You can choose to ignore their behavior or take your business elsewhere—but don't let their behavior ruin your day.